ITIL Process Analysis and Assessment
To deliver cost-effective, high-quality IT services aligned with business goals, it’s critical to transform IT operations from a component-oriented view to a business-oriented view. But according to Gartner, less than 20 percent of large organizations have successfully made this happen.
To help meet this challenge, VCAEDGE offers a comprehensive IT Infrastructure Library (ITIL) Assessment and Roadmap engagement that can be completed within 30 to 60 days.
Upon completion of the engagement, each client receives a detailed plan that recommends steps for moving the organization towards re-engineering IT processes in alignment with ITIL best practices. This includes training staff, leveraging installed systems and technologies to support baseline ITIL operations, and identifying and utilizing ‘low-hanging fruit’ or process improvements that will drive immediate return on investment.
VCAEDGE helps analyze the business and IT challenges, create and execute a tailored plan to address them, and measure for real business results.
Each engagement is designed to yield a business view of the organization (ensuring the benchmarking of costs and alignment with business goals, the simplification of operations through elimination of needless complexity and reduction in firefighting, re-work and recurring problems.
A standard ITIL maturity assessment analyzes the following process areas:
Each of these processes are evaluated for organizational readiness, technology enablement and metrics, measurements and key performance indicators, and a corresponding gap analysis is delivered. Using the results of the gap analysis, a comprehensive plan is then laid out with detailed plans of action that includes:
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