ITIL Process Analysis and Assessment

To deliver cost-effective, high-quality IT services aligned with business goals, it’s critical to transform IT operations from a component-oriented view to a business-oriented view. But according to Gartner, less than 20 percent of large organizations have successfully made this happen.

To help meet this challenge, VCAEDGE offers a comprehensive IT Infrastructure Library (ITIL) Assessment and Roadmap engagement that can be completed within 30 to 60 days.

Upon completion of the engagement, each client receives a detailed plan that recommends steps for moving the organization towards re-engineering IT processes in alignment with ITIL best practices. This includes training staff, leveraging installed systems and technologies to support baseline ITIL operations, and identifying and utilizing ‘low-hanging fruit’ or process improvements that will drive immediate return on investment.

VCAEDGE helps analyze the business and IT challenges, create and execute a tailored plan to address them, and measure for real business results.

Each engagement is designed to yield a business view of the organization (ensuring the benchmarking of costs and alignment with business goals, the simplification of operations through elimination of needless complexity and reduction in firefighting, re-work and recurring problems.

A standard ITIL maturity assessment analyzes the following process areas:

Service Support

  • Incident Management
  • Change Management
  • Release Management
  • Configuration Management
  • Problem Management

Service Delivery

  • Capacity Management
  • Availability Management
  • Financial Management
  • Service Level Management

Each of these processes are evaluated for organizational readiness, technology enablement and metrics, measurements and key performance indicators, and a corresponding gap analysis is delivered. Using the results of the gap analysis, a comprehensive plan is then laid out with detailed plans of action that includes:

  • Documenting steps that will make immediate process improvements
  • Identifying any necessary changes in organizational structure
  • Enablement for leveraging ‘best-of-breed’ technologies, while integrating complementary technologies that already exist in the infrastructure

Learn More

For more information about our service offerings in any of above areas, please click on an appropriate link above, email, or send us a Web request with your inquiry.

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