VCAEDGE also provides professional implementation services for our clients based on our solid experience in all related areas . Once we are on site we provide:
- Business process alignment, ensuring project goals are aligned with essential business processes, as we conduct workshops and interviews with key personnel using our proprietary data gathering guides and tools.
- Project implementation, coming on site to guide your staff every step of the way, as we work with you to align your service management implementation with ITIL and business objectives.
- Testing, which culminates in modeling, rigorous testing and QA prior to system deployment.
- Knowledge transfer and project conclusion, where the entire implementation is tracked against metrics and deliverables.
Each implementation team is led by an experienced solutions architect, managing a team of technology experts dedicated to:
- Collecting requirements to tailor your system to ITIL best practices and your business objectives.
- Identifying and breaking down implementation tasks leading to your project milestones.
- Estimating required efforts and assigning resources.
- Expediting tasks and mentoring implementation challenges.
- Designing, building, and testing your ITIL / ITSM system.
- Providing knowledge transfer and smooth system handover.
- Providing post-implementation warranty support.
The results of our implementation services is a high-quality ITIL aligned implementation, better tailored to your needs with lower total cost of ownership.
For more information about our service offerings in any of above areas, please visit http://www.vcaedge.com, email firstname.lastname@example.org, or send us a Web request with your inquiry.