Implementation Services

VCAEDGE also provides professional implementation services for our clients based on our solid experience in all related areas . Once we are on site we provide:

  • Business process alignment, ensuring project goals are aligned with essential business processes, as we conduct workshops and interviews with key personnel using our proprietary data gathering guides and tools.
  • Project implementation, coming on site to guide your staff every step of the way, as we work with you to align your service management implementation with ITIL and business objectives.
  • Testing, which culminates in modeling, rigorous testing and QA prior to system deployment.
  • Knowledge transfer and project conclusion, where the entire implementation is tracked against metrics and deliverables.

Each implementation team is led by an experienced solutions architect, managing a team of technology experts dedicated to:

  • Collecting requirements to tailor your system to ITIL best practices and your business objectives.
  • Identifying and breaking down implementation tasks leading to your project milestones.
  • Estimating required efforts and assigning resources.
  • Expediting tasks and mentoring implementation challenges.
  • Designing, building, and testing your ITIL / ITSM system.
  • Providing knowledge transfer and smooth system handover.
  • Providing post-implementation warranty support.

The results of our implementation services is a high-quality ITIL aligned implementation, better tailored to your needs with lower total cost of ownership.

Learn More

For more information about our service offerings in any of above areas, please visit, email, or send us a Web request with your inquiry.

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